khelibet's Privacy Policy

1 Introduction and Scope

khelibet is an online entertainment and betting platform that offers slots, live casino, cricket betting, and various other gaming services for users in Bangladesh. This privacy policy ("Policy") explains how khelibet processes your personal information when you use our website, mobile app, and other digital services ("Platform").

This policy is an integral part of our Terms and Conditions. Please read this policy carefully before accessing or using the Platform. The data collection and processing practices described here apply to all registered members and guest visitors of our Platform.

khelibet reserves the right to update this policy from time to time to keep pace with changes in technology and services. If significant changes are made, you will be notified via your registered email or through a notification on the Platform.

2 Information We Collect

khelibet may collect the following types of information:

2.1 Registration and Identity Information

Information you provide when creating an account, such as:

• Full name and date of birth (for age verification — all users must be 21 years of age or older)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (when identity verification is required)

2.2 Financial Information

We collect payment-related information to process deposits and withdrawals. This includes bKash, Nagad, Rocket, or Upay account numbers and bank account details. We never store full card or account numbers directly — only the portion needed to verify transactions is kept in encrypted form.

2.3 Usage Information

When you use our Platform, certain information is collected automatically:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Session duration and navigation patterns
• Gaming activity, betting history, and transaction records
• Location information (only to verify geographic restrictions)

2.4 Communication Information

When you contact our customer support team via live chat or email, a record of that conversation is stored. This is used to improve service quality and for dispute resolution.

3 Purpose of Using Information

khelibet uses your information for the following legitimate purposes:

• Account management: Registration, login verification, and maintaining account security.
• Service delivery: Processing deposits, withdrawals, and gaming activity.
• Identity verification: Preventing fraud and confirming account ownership.
• Bonuses and promotions: Applying eligible bonuses and offers to your account.
• Customer support: Responding to your questions and resolving issues.
• Platform improvement: Running analytics to improve the user experience.
• Security: Detecting and preventing unauthorised access, fraud, and suspicious activity.
• Legal compliance: Meeting applicable legal obligations and responding to lawful requests from authorities.

We never sell your personal information to third parties.

4 Information Sharing and Disclosure

khelibet may share information with third parties in limited and specific circumstances:

4.1 Service Partners

Our payment gateways, game providers, and technology infrastructure operators receive only the information necessary to carry out their services. These partners are required to follow our privacy standards and may not use your information for any other purpose.

4.2 Legal Requirements

khelibet will disclose information where required by a court order, a lawful request from an investigating authority, or under applicable law. In such cases, we will endeavour to notify you as early as possible, where permitted by law.

4.3 Business Restructuring

Information may be transferred in the event of a merger, acquisition, or restructuring. However, the terms of this privacy policy will remain in effect.

5 Data Retention and Security

5.1 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period as required by applicable regulations for legal, audit, and fraud prevention purposes.

5.2 Security Measures

khelibet applies industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmission is secured
• Password hashing — passwords are never stored in plain readable form
• Firewall and intrusion detection technology
• Regular security audits and vulnerability testing
• Two-factor authentication option for account access

That said, no transmission of information over the internet can be guaranteed to be 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6 Cookies and Tracking Technology

Cookies are small data files stored in your browser. khelibet uses cookies for the following purposes:

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the Platform. Disabling them will prevent the service from working properly.

6.2 Analytical Cookies

We use analytical cookies to monitor Platform usage and improve the user experience. This information is analysed in aggregate form and is not used to directly identify any individual.

6.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personalised settings. You can disable cookies from your browser settings, though doing so may limit some services.

7 Your Rights

As a khelibet user, you have the following rights:

• Right to access: You have the right to request a copy of the information we hold about you.
• Right to correction: You may request that incorrect or incomplete information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though full deletion may not be possible where legal or audit obligations exist.
• Right to restrict processing: In certain cases you may request that the processing of your information be restricted.
• Right to opt out of marketing communications: You may stop receiving promotional emails or messages at any time.

To exercise these rights, please contact us. We aim to respond to all valid requests in a timely manner. For information about your rights and protections related to responsible gaming, see our Responsible Gaming guidelines.

8 Protection of Minor Users

All gaming and betting services on khelibet are strictly for users aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21. If we become aware that a minor has created an account, that account and its associated information will be deleted immediately.

If a parent or guardian believes their underage child has registered on our Platform, please contact us immediately.

9 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be transferred to and processed outside Bangladesh. In such cases, khelibet ensures that the protection standards described in this policy remain in effect and that equivalent or higher security measures apply.

For data transfers, we follow contractual safeguard mechanisms and approved transfer frameworks to ensure your information is properly protected wherever it is processed.

10 Policy Changes

khelibet reserves the right to update this privacy policy at any time. For significant changes, we will post a clear notification on the Platform and notify you at your registered email address. Continuing to use the Platform after any changes means you accept the updated policy.

The most recent version of this policy will always be available on this page. You can also find answers to common privacy-related questions in our FAQ section.

11 Contact Us

If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact us:

We aim to respond to all enquiries promptly and effectively. Your privacy is our top priority.